1. Agreement to Terms

By accessing our website (https://dwsbuildingco.com.au) or engaging our services, you agree to be bound by these Terms and Conditions. DWS BUILDING CO PTY LTD (ACN: 687 311 173) provides building and renovation services in accordance with Victorian building regulations and Australian consumer law.

2. Services

2.1 Scope of Services

We provide the following building services:

Kitchen renovations
Bathroom and ensuite renovations
Deck and pergola construction
Outdoor living and entertainment areas
General home renovations

2.2 Service Limitations

All services are subject to site inspection, feasibility assessment, and compliance with local building codes. We reserve the right to decline projects that are outside our scope of expertise or that may pose safety or legal concerns.

3. Quotes and Estimates

3.1 Fixed-Price Quotes

We provide detailed, fixed-price quotes following an initial site consultation. Quotes are valid for the period stated on the quote unless otherwise specified.

3.2 Quote Variations

Quotes may be subject to variation if:

The client requests changes to the scope of work
Unforeseen structural issues are discovered during demolition
Significant price increases occur in materials or labor costs
Additional permit requirements are identified
Site access or working conditions differ from the initial assessment

All variations must be agreed upon in writing before proceeding.

4. Payment Terms

4.1 Payment Schedule

Payment schedules are outlined in your contract and may include a deposit, progress payments, and a final payment.

4.2 Payment Methods

We accept payment by bank transfer, credit card, or direct debit. All prices are in Australian Dollars (AUD) and include GST unless otherwise stated.

4.3 Late Payment

Progress payments must be made by the due date stated on the invoice. Late payments may result in work suspension until payment is received. Interest may be charged on overdue amounts where permitted by law.

5. Project Timeline

5.1 Commencement and Completion

Project timelines are estimates based on standard working conditions. We will provide a detailed project schedule upon contract signing. Delays may occur due to weather, material availability, permit approvals, or client-requested changes.

5.2 Client Responsibilities

Timely project completion requires:

Prompt approval of selections and design decisions
Timely payment of progress invoices
Clear site access during working hours
Removal of personal items from work areas
Cooperation with inspections and approvals

6. Permits and Approvals

We will obtain all necessary building permits and ensure compliance with local building codes. Permit costs are included in quoted prices unless otherwise specified. Delays in permit approval are outside our control and may extend project timelines.

7. Warranties

7.1 Workmanship Warranty

We warrant that all work will be performed in a professional and workmanlike manner in accordance with applicable building standards. Defects in workmanship will be remedied at no charge within the warranty period.

7.2 Waterproofing Warranty

Waterproofing work in wet areas (bathrooms, ensuites, laundries) is warranted as outlined in your contract and in accordance with applicable standards.

7.3 Manufacturer Warranties

Materials and fixtures are covered by manufacturer warranties, which will be provided to you upon project completion. We are not responsible for manufacturing defects but will assist with warranty claims where possible.

7.4 Warranty Exclusions

Warranties do not cover:

Normal wear and tear
Damage caused by misuse, negligence, or unauthorized modifications
Failure to perform recommended maintenance
Damage from events beyond our control (extreme weather, fire, flood)
Issues arising from client-supplied materials

8. Insurance

We maintain comprehensive public liability insurance and workers' compensation insurance. All subcontractors engaged on your project carry appropriate insurance coverage. Proof of insurance can be provided upon request.

9. Client Materials

If you choose to supply your own materials, you are responsible for ensuring they meet Australian standards, are delivered on time, and are in sufficient quantity. We are not liable for delays or quality issues related to client-supplied materials.

10. Site Conditions

10.1 Access

You must provide clear, safe access to the work site during agreed working hours. Additional access charges may apply for restricted or difficult access sites.

10.2 Site Security

You are responsible for site security outside of working hours. We recommend securing valuable items and informing your home and contents insurance provider of renovation work.

10.3 Utilities

Access to electricity and water is required during construction. Utility costs during the project are your responsibility unless otherwise agreed.

11. Changes to Work

Requests for changes to the approved scope of work must be submitted in writing. We will provide a variation quote for approval before proceeding with additional work. Changes may affect project timeline and cost.

12. Cancellation and Termination

12.1 Cooling-Off Period

Under Victorian consumer law, you may have a statutory cooling-off period. Any applicable period and fees are outlined in your contract.

12.2 Termination by Us

We may terminate the contract if:

Payments are materially overdue
You fail to provide required access to the site
You breach material terms of the contract
Work is suspended for an extended period due to client actions

13. Dispute Resolution

We are committed to resolving disputes fairly and promptly. If a dispute arises, we encourage you to contact us directly to seek resolution. If we cannot resolve the dispute, it may be referred to Domestic Building Dispute Resolution Victoria (DBDRV) or other appropriate authorities.

14. Limitation of Liability

To the maximum extent permitted by law, our liability is limited to the cost of the services provided. We are not liable for indirect, consequential, or special damages.

15. Website Use

15.1 Website Content

All content on this website is for informational purposes only and does not constitute professional advice. We make reasonable efforts to keep information current but do not guarantee accuracy or completeness.

15.2 Intellectual Property

All content, logos, images, and materials on this website are the property of DWS BUILDING CO PTY LTD and may not be reproduced without permission.

16. Privacy Policy

Your privacy is important to us. Please review our Privacy Policy for details on how we collect and use your information.

17. Governing Law

These terms are governed by the laws of Victoria, Australia. Any disputes will be subject to the jurisdiction of Victorian courts.

18. Contact Information

If you have questions about these Terms & Conditions, please contact us:

Email: [email protected]
Phone: +61 412 262 116
Address: Melbourne, Victoria
ACN: 687 311 173